The competency metric helps Lifvation F&B managers assess an employee’s worth to the company.
The metric serves as means to uncover the actual worth of an employee.
It serves a guideline to assign the hourly wage and also on raises.
|When to use:||New hires and performance reviews|
|Who to use it on:||New hires and active staff|
|How to access:||Performance metric can be accessed through the Schedule_Magneto_vW.xlsb app / contact tab.|
The person under evaluation cannot evaluate him or herself.
Operations Manager / Supervisor
|Who Approves?||One of the following: F&B Director, HR Manager and Managing Director|
The competency metric:
|FullName||Status||Schedule||Role||Starting Hourly Pay||Current Hourly Pay||Coffee3 & Gelato Artist||Coffee7||Pastry||Flows||POS||CI (Customer Interaction)||Calls||Salsa||Hygiene||Leadership||Ttl||Per|
Can make 3 basic coffee with proper cupping.
Proper maintnance, scooping and presentation of Gelato / creamery.
|Can make 7 types coffee with Latte Art||Knows the 6 categories of Gobi’s pastry products||Knows Opening, Operation, Closing.||Knows how to key in orders, timely conveyance of orders to the Kitchen, service crew and barista.||
Greeting, Introducing products,
Service, problem resolution,
Accurate conveyance of information,
Getting critical information from customers,
Uploading into cloud
Sending information to customer
Following hygiene guidelines
Positive Influence of Others around
Every Percentage point is worth S$0.01 or 1 cent to the company. This is the true worth of the person to the company.
|Per Title||Position||Per||Hourly wage|
|Iron||Junior Service Crew||60%||S$6.00|
|Bronze||Senior Service Crew||70%||S$7.00|
|Silver||Service Crew Captain||80%||S$8.00|