Bad Customer Service | Secret to great customer service |
Putting your best face forward. When you are on the service front line, it’s not just the company you represent but yourself. Your face is in your hands. The formula is very simple.
Service with a smile | + | Confidence (strong know-how) | = | Your Fans |
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Service crew:
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+ | We have:
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= | Fans:
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This formula can be seen at work in very small areas in Singapore. Here are examples:
Packed | Empty | |
Reason: |
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Q: |
What do you when your restaurant / cafe is empty? Do you sit idly and wait for customers to come in? |
A: |
Check out what these contestants for America’s Great Food Truck race did. The choice is yours. You can scramble and hussle or sit around. People who scramble and hussle are the ones that are the richest people in the world. Their time never stops. They are restless, hunting, pushing and discovering. In BP, when times are quiet, we go out with our order pad and take orders from our neighbors. They will order and you deliver to them. Two great things come out of this act:
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Q: | What questions do you ask you customer when you meet them? |
A: | Objective is to get to know your customer. In five minutes, you can either get them to like you or not to like you. First rule to make anyone like you: Smile. Second: talk to them by ask them about them. Great starters:
The answers to these questions will lead you to sell them the right product. For instance, if the answer to have your had your dinner yet is ‘yes’, you can focus on desserts and enzymes. If they just had very spicy food, creamy products such as cheesecake, pannacota, tiramisu are excellent fire dousers. |
Q: | How do I suggest sell? |
A: | Customers in most cases don’t really know what they want but when a good deal avails, they will buy. We have a +1 promotion but this requires you to learn how to read the customer. Example: if you have a table of 4 customers, you can promote buy 6 get 2 free. This way everyone gets a cake and you get to sell 6 pieces. Ask you supervisor to teach you the +1 promotion skill. |
Q: | How do I introduce our products to customers? |
A: | Our group of companies have excellent webpages and marketing collaterals. Use mobile devices and direct them to our websites which is rich in presentation and illustration materials. Each website has it’s promotions so don’t forget to checkout the promotions.
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