Privacy Policy

1.       Terms & conditions

1.1.     General

1.1.a.  We reserve the right to update or modify these terms and conditions at any time without prior notice. Lifvation site is intended for use by individuals aged 18 and above. Use by Minors are strictly Prohibited.

1.2.    Prices

1.2.a. All prices shown on the Lifvation Shop website are nett. There are no additional hidden costs.

1.2.b. Prices are subject to change at the sole discretion of Lifvation.

1.2.c.  Promotions.

·                   Lifvation reserves the right to apply discounts to high volume purchases.

·                   Lifvation reserves the right to terminate any promotions at any time without prior notice.

1.3.    Delivery

1.3.a. Delivery cycle time

·                   1-3 days in Singapore, West Malaysia

·                   3-5 days in East Malaysia

·                   For deliveries outside of Malaysia or Singapore, please contact us.

·                   Any request for change in delivery time slot must be made at least 1 working day ahead of time slot.

1.3.b. Delivery Limitations

·                   If you are residing in any country other than Singapore & Malaysia, please check with your local customs before making the purchase. Our responsibility ends when we ship out your order. We are not responsible for

1.3.b..1.   the confiscation of the products and/or;

1.3.b..2.   Any fines or penalties which may be imposed upon you by your local customs. You agree to indemnify us for any fines and/or penalties which may be imposed upon us for the infringement of any such laws as a result of your purchase.

·                   Please ensure that you provide us with valid addresses.

·                   We do not deliver to army camps, air force bases, naval bases, air freight centres, ports, terminals and wharves and PO Boxes.

1.4.    Your orders

1.4.a. Acceptance of your order

·                   Lifvation reserves the right to refuse to sell a product to any customer for any reason.

·                   The receipt of an e-mail order invoice does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit and/or amend the order quantity, promotional period, items, gifts or any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or delivery of any order.

1.4.b. Payment Processing

·                   We accept Cash, PayPal, Credit Card & Fund transfer payments.

·                   We ensure accuracy in our billing as all our transactions are automatically processed.

1.4.c.  Cancellation of Orders

·                   We will not entertain any cancellations once the order is submitted by the customer.

·                   We will refund the amount paid if the order is cancelled due to the unavailability of goods.

1.4.d. Confirmation of Orders

·                   We will send a computer-generated invoice to the customer within 1 hour upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

1.4.e. Your obligation

·                   Every order is a legal binding contract. Legal actions will be taken against fraudulent orders and defaulters.

·                   When you receive your order, you must register your product in www.lifvation.com

·                   Products that are not registered within 1 week of receipt will not be warranted.

1.5.    Exchange Policy

1.5.a. All products purchased via Lifvation are warranted. For warranties, please ensure that you register your product on the Lifvation website. Each product lines warranty will be different depending on Lifvation’s supplier’s policy.

1.5.b. In the event that you have received a defective product, within 48 hours of the product receipt, contact Lifvation for more instructions.

1.6.    Indemnification

1.6.a. You agree to indemnify, defend and hold harmless LIFVATION and its suppliers against any losses, expenses, damages and costs resulting from your violation of the terms and conditions specified in here. You agree that LIFVATION shall not be liable for any consequential losses incurred or suffered by you.

2.      Private Policy

2.1.    General

2.1.a. Lifvation Shop is an electronic marketplace for products distributed by Lifvation (referred to as “we,” “us” or “our”) and its affiliates. We understand that your privacy is important to you and we established this Privacy Policy to explain what information is collected on http://www.lifvation.com (the "Site") and how it is used. By using this Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use this Site.

2.2.   Information Gathered by Us

2.2.a. For visitors and registered users to the Site, we log standard technical information, such as your IP address and the kind of browser you are using. If you choose to register with us, you may be asked to provide personally-identifiable information ("PII"), such as your name and email address. If you choose to make a purchase on this Site, we also may collect your financial information, such as your credit card number, along with billing, shipping and other transactional information. We may collect other PII when you provide feedback or comments online, such as information about our products you own.

2.2.b.We use and allow third parties to use cookies or web beacons to collect information about you and to provide a more tailored and user-friendly service to you. For example, we may use cookies to record session information, such as items that you add to your shopping cart, to record past activity or to provide better service when you return. Authorized third parties may link your name, address and email address to other information which they collect, such as past online/offline purchase information and Web usage from other sites. You can set your browser to refuse cookies, but without our cookie you will not be able to complete a purchase or take advantage of certain features of this Site.

2.2.c. Pixel tags are tiny graphic files that are included in HTML-encoded email messages. We use pixel tags to gather information about emails sent to our users. When such a message is opened in an HTML-capable email program, the recipient's computer accesses our server to retrieve the pixel tag file, and allows us to record and store the date and time, the recipient's email address, and other standard logging information. These pixel tags may also read cookies.