Policies

Terms & conditions

1.1.     General

1.1.a.  We reserve the right to update or modify these terms and conditions at any time without prior notice. Lifvation site is intended for use by individuals aged 18 and above. Use by Minors are strictly Prohibited.

1.2.    Prices

1.2.a. All prices shown on the Lifvation Shop website are nett. There are no additional hidden costs.

1.2.b. Prices are subject to change at the sole discretion of Lifvation.

1.2.c.  Promotions.

·             Lifvation reserves the right to apply discounts to high volume purchases.

·             Lifvation reserves the right to terminate any promotions at any time without prior notice.

1.3.    Delivery

1.3.a. Delivery cycle time

·             1-3 days in Singapore, West Malaysia

·             3-5 days in East Malaysia

·             For deliveries outside of Malaysia or Singapore, please contact us.

·             Any request for change in delivery time slot must be made at least 1 working day ahead of time slot.

1.3.b. Delivery Limitations

·             If you are residing in any country other than Singapore & Malaysia, please check with your local customs before making the purchase. Our responsibility ends when we ship out your order. We are not responsible for

1.3.b..1.  the confiscation of the products and/or;

1.3.b..2. Any fines or penalties which may be imposed upon you by your local customs. You agree to indemnify us for any fines and/or penalties which may be imposed upon us for the infringement of any such laws as a result of your purchase.

·             Please ensure that you provide us with valid addresses.

·             We do not deliver to army camps, air force bases, naval bases, air freight centres, ports, terminals and wharves and PO Boxes.

1.4.    Your orders

1.4.a. Acceptance of your order

·            Lifvation reserves the right to refuse to sell a product to any customer for any reason.

·            The receipt of an e-mail order invoice does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit and/or amend the order quantity, promotional period, items, gifts or any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or delivery of any order.

1.4.b. Payment Processing

·            We accept Cash, PayPal, Credit Card & Fund transfer payments.

·           We ensure accuracy in our billing as all our transactions are automatically processed.

1.4.c.  Cancellation of Orders

·            We will not entertain any cancellations once the order is submitted by the customer.

·                   We will refund the amount paid if the order is cancelled due to the unavailability of goods.

1.4.d. Confirmation of Orders

·                   We will send a computer-generated invoice to the customer within 1 hour upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

1.4.e. Your obligation

·                  Every order is a legal binding contract. Legal actions will be taken against fraudulent orders and defaulters.

·            When you receive your order, you must register your product in www.lifvation.com

·                   Products that are not registered within 1 week of receipt will not be warranted.

1.5.    Exchange Policy

1.5.a. All products purchased via Lifvation are warranted. For warranties, please ensure that you register your product on the Lifvation website. Each product lines warranty will be different depending on Lifvation’s supplier’s policy.

1.5.b. In the event that you have received a defective product, within 48 hours of the product receipt, contact Lifvation for more instructions.

1.6.    Indemnification

1.6.a. You agree to indemnify, defend and hold harmless LIFVATION and its suppliers against any losses, expenses, damages and costs resulting from your violation of the terms and conditions specified in here. You agree that LIFVATION shall not be liable for any consequential losses incurred or suffered by you.

2.      Private Policy

2.1.    General

2.1.a. Lifvation Shop is an electronic marketplace for products distributed by Lifvation (referred to as “we,” “us” or “our”) and its affiliates. We understand that your privacy is important to you and we established this Privacy Policy to explain what information is collected on http://www.lifvation.com (the "Site") and how it is used. By using this Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use this Site.

2.2.   Information Gathered by Us

2.2.a. For visitors and registered users to the Site, we log standard technical information, such as your IP address and the kind of browser you are using. If you choose to register with us, you may be asked to provide personally-identifiable information ("PII"), such as your name and email address. If you choose to make a purchase on this Site, we also may collect your financial information, such as your credit card number, along with billing, shipping and other transactional information. We may collect other PII when you provide feedback or comments online, such as information about our products you own.

2.2.b.We use and allow third parties to use cookies or web beacons to collect information about you and to provide a more tailored and user-friendly service to you. For example, we may use cookies to record session information, such as items that you add to your shopping cart, to record past activity or to provide better service when you return. Authorized third parties may link your name, address and email address to other information which they collect, such as past online/offline purchase information and Web usage from other sites. You can set your browser to refuse cookies, but without our cookie you will not be able to complete a purchase or take advantage of certain features of this Site.

2.2.c. Pixel tags are tiny graphic files that are included in HTML-encoded email messages. We use pixel tags to gather information about emails sent to our users. When such a message is opened in an HTML-capable email program, the recipient's computer accesses our server to retrieve the pixel tag file, and allows us to record and store the date and time, the recipient's email address, and other standard logging information. These pixel tags may also read cookies.

2.3.     Our Use and Disclosure of Information

2.3.a.  The information we collect about you in the course of our relationship is used to operate our Site and offer products and services to you. For example, we may use your PII to fulfil your order, to send you information about our company and services, or to contact you when necessary. We may also use your PII to send you periodic emails about new products and services or upcoming events ("promotional email"). In addition, we look at technical information to analyze traffic to this Site, to enhance our offerings and to provide our services to you. For example, we may use traffic information to see which portions of this Site are more frequently accessed and to gather broad demographic information.

2.3.b. We work with and may share information with third parties who provide services that may include, but are not necessarily limited to, website hosting, data processing and analysis, back-up and security services, and processing of credit card transactions. We may share PII with these service providers for the purpose of providing these services. Although we seek to require these service providers to protect such PII, and to use it only for the purpose for which it was provided, we cannot be responsible for third parties' use of PII.

2.3.c.  In order to provide you with a full range of products and services, we may share your PII with our affiliates for marketing or other purposes. An affiliate means any company that controls, is controlled by or is under common control with us. In addition, we have built relationships with selected partners that are not affiliates, but which offer products or services that may be of interest to our users. If you opt-in to receive information from us we may also share your PII with our unaffiliated third-party partners for marketing or other business purposes. Please refer to the section of this Policy titled "Opt Out," below, if you would like to opt out of having your PII shared with affiliated or unaffiliated third parties for third-party direct marketing.

2.3.d. We reserve our right to share PII about our users with other third parties, including:

·                   with your consent or as otherwise stated in this Privacy Policy;

·                   when we have a good faith belief it is necessary pursuant to a subpoena or other judicial or administrative order;

·                   where required by law; or

·                   at our sole discretion, where we deem it necessary to respond to claims, to protect the safety of any individual or the public, or to protect our rights or property or the rights or property of any third party. In addition, we may share aggregated demographic and statistical information with third parties.

2.3.e.  In the event of a change of ownership or corporate restructuring (i.e. a sale, merger, acquisition or transfer of our assets), we may share or transfer your PII to a third party.

2.4.    Surveys and Contests

2.4.a. At various times we may offer surveys or contests to users. Surveys may ask for contact information or unique identifying information to increase the value of the results. Contests may require contact information or other demographic or personally identifiable information in order to determine eligibility. We use information collected from surveys and contests to improve our service and to notify and contact winners of various contests. From time to time, a contest may ask users to provide content, such as recipes or tips that make the most of their product, which may be provided to the public.

2.4.b. Third Party Websites
We do not control the information collection and distribution policies on Internet domains other than this Site. When you are on this Site, you may be directed to other sites that are beyond our control. For example, if you "click" on a link on this Site, the "click" may take you off of this Site. These other sites may independently collect data, solicit personal information, or send their own cookies to you. We are not responsible for any use of the information including click-stream data that you may create when using such third party sites.

2.4.c.  Updating or Removing User Information.

·                   You may choose to correct or update the PII you have submitted to us online through the "My Account" page. You may also remove your PII from your "My Account" page by contacting customer service. If you request to have your PII removed from your "My Account" page, we will remove it from its active database, though it may remain stored indefinitely in our back-up media and archival records.

2.4.d. Offline v. Online Practices

·                   This Policy applies solely to our collection, use and disclosure of PII obtained online through this Site, and does not apply to any of our practices conducted offline.

2.4.e. Changes to This Privacy Policy

·                   This Privacy Policy may change from time to time. If we make any substantive changes to this Privacy Policy, we will notify users by posting the updated Privacy Policy on this Site. Please periodically review this page to ensure your familiarity with the current version of this Privacy Policy. Your use of this Site after the changes have been adopted constitutes your agreement with the revised Privacy Policy specifically with regard to PII collected from you in the past and in the future.

2.4.f.   Security

We have implemented security measures to protect against the loss, misuse and alteration of the PII under our control. Although we make good faith efforts to store PII collected by this Site in a secure operating environment, we cannot guarantee complete security. PII held by us will be maintained for a length of time appropriate to our business needs.